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PEAU FEROCE

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FAQ

ORDERING INFORMATION

  1. How to place an order ?

    Getting your Peau Féroce product delivered as accurately and promptly as possible requires an accurate purchase order. Please be sure that your order includes:

    1. Click on the picture of the product that your interested in/
    2. Fill the correct model number. The model code numbers appear next to each product picture.
    3. Submit your first and last Name
    4. Submit phone numbers of main contact person who can answer questions about details of the order. Not having this information has delayed deliveries, and has caused problems.
    5. Submit your full adress (country, city, street adress and zip code.)
    6. Fill the requested information 
    7. Click on SUBMIT INFORMATION & ORDER

    After following all steps above and to make sure that orders are captured and placed properly. A Peau Féroce representative will contact you by phone within 2 business days for a last confirmation. the delivery date will be agreed during the phone call.

    Special shipping instructions, which could include either a proposed deadline, some specific days for delivery, need for called-in notice of delivery, or special circumstances. With any such request, it is even more important that Peau Féroce have the name and phone number, along with special instructions, of person at the Ship To location who will supervise the incoming deliveries and resolve delivery issues.

  2. How do I confirm my order?

    No need to, we will do it for you. In order to make sure that orders are captured and placed properly, we will get in touch with you to confirm them. A Peau Féroce representative will call you for confirmation as soon as possible after placing your order.

    Alternatively, you can also get in touch with us:

    • call us on 009613040503
    • e-mail us on contact@peauferoce.com
  3. Why do you call me to confirm my order?

    In order to serve you best and avoid any inconsistency in your order, we are contacting you to check on the requested product and quantity as well as the correct delivery address and payment method. In short, it helps us deliver orders to your doorstep faster and more reliably.

  4. Can I cancel my orders ?

    Has your favourite colour changed? A change in mind is something that happens to all of us. Peau Féroce is very flexible when it comes to cancelling orders you have recently placed. Simply get in touch with us through any of our communication channels.

    Please note that if your order has been processed in our warehouse, cancellation might not be possible anymore. You should therefore inform us instantly in case you have changed your mind by calling our Customer Service at +9613040503 from 9 a.m. to 5 p.m. on any business day.

  5. Ordering cancelation, restocks, returns issues.

    Efficient and fast resolutions start with having all the facts at hand.

    Facts we need to have to help resolve issues. Having the following facts will help assure the fastest resolution to any problem. They are found on the Shipping Papers or on the Acknowledgement letter.

    1. Original purchase order number
    2. Account order Number (starts with “PF….")
    3. Shipping order number
    4. Your Phone Number
    5. Any other facts surrounding an event 

    Return of Peau Féroce product occur for several reasons:

    Damaged during shipment – Customer must file a complaint immediately upon discovery.

    Order errors or other non-damage issues. Depending on the circumstances, returned orders that are not Peau Féroce fault are subject to restocking charges (a common industry practice):

    1. Standard products restocking charges.....................................................................35%
    2. Nonstandard products or large quantities restocking charges..............................50%

    Returns must be unused and must be shipped in Peau Féroce original packaging no later than 14 days from receipt of order.

    Canceling An Order: Cancellations of orders must be done by calling Peau Féroce Customer Service on +9613040503 between 9 a.m. to 5 p.m. no later than 2 working days after receipt of order. Orders not cancelled or orders returned from delivery without such a written cancellation are subject to restocking charges as listed above.

  6. Can we do special orders ?

    The products listed in this guide are commonly available, but Peau Féroce has the capability of designing and manufacturing variations, or even special products based on quantities, delivery, specifications, etc. 

    For more information contact our Customer Service at +9613040503 from 9 a.m. to 5 p.m. on any business day.

  7. Can I combine different orders I made on your website?

    If several orders have been placed on the same day by using the 'Cash On Delivery' payment method, orders can be combined for delivery. Condition being that the total amount is less than $1,000 and that we have not yet stated processing the items.

  8. Can I get a discount if I order large quantities orders?

    Most of our items are already sold at fantastically low prices, but still we offer additional discounts for larger quantities.

  9. Stock Plan and Large Orders

    Peau Féroce stock plan enables shipment of our most popular leather products  with shorter lead times – a customer benefit. Peau Féroce accomplishes this by maintaining a limited quantity of finished goods in inventory, or maintaining a supply of all necessary parts to build and ship the products quickly.

    Because an item is “Stock Planned” is no guarantee of availability because it depends on the timing, number and size of incoming orders. The stock plan is meant to meet short-term need on small orders. Larger orders, would be manufactured and delivered with typical industry lead times.

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PAYMENTS INFORMATION

  1. Which payment methods do you accept?

    You can select from tow payment methods:

    1. Bank checks collection on delivery.
    2. Cash On Delivery.
    3. TT transfer.
    4. Western Union Money Transfer Service


  2. what is Cash On Delivery ?

    COD allows the purchaser to pay at the time of delivery instead of having to pay upfront. Payment is made to the shipping company, and the shipping company then relays the payment back to Peau Féroce.

  3. Can I pay in a currency which is not the delivery country's currency?

    We always accept your local currency for cash payment. Only for orders from Lebanon we accept Lebanese Pounds as well as US Dollar for cash payments.

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SHIPPING & DELIVERY INFORMATION

  1. To which countries does Peau Féroce ship?

    So far we are shipping orders to addresses in Jordan, Saudi Arabia, Lebanon, United Arab Emirates, Qatar, Bahrain, Kuwait and Oman. Since we are expanding our footprint rapidly, further countries will be added soon.

    In case of a large order, it is possible to ship it where ever the client desire. noting additional shipping price will be added.

  2. what is the Shipping and processing fees ?

    Our shipping and processing charges are intended to compensate Our company for the cost of processing Your order, handling and packaging the products You purchase, delivering them to You.

    Free ground shipping is offered on all domestic orders $150.00 or more going to a single delivery location within Lebanon.

    For international export, overnight or express delivery on any  order, additional charges will apply.

    Out of country (International export) charges are based on standard common carrier freight rates for the level of service desired. 

  3. Are all delivery charges, taxes, customs clearance and import duties included in the item price?

    Peace of mind is assured! when ordering small quantities (1 up to 5 items) all prices stated at the end of our order process are final, and include all customs and other fees.

    in case of big orders delivery charges, taxes, customs clearance and import duties may be subject of change. please contact our Customer Service at +9613040503 from 9 a.m. to 5 p.m. on any business day for additionel information.

  4. Can I ship to multiple addresses?

    Each order has its own shipping address. Simply fill in your preferred shipping address details when placing the order.

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TERMS OF USE

  1. Overview

    Last updated January 31, 2013:  Please carefully read the following terms and conditions ("Terms”) governing your use of this website and any other website, microsite, mobile device application, or Internet property owned or operated by Peau Féroce. The terms "You,” "Your,” and "User” refer to anyone who accesses or is a visitor to any of the Site(s), including the website and web pages located at www.peauferoce.com. The Site(s) are made available by PF. USE OF ANY OF THE SITE(S) OR THE PURCHASE OF PRODUCTS FROM THE SITE(S) CONSTITUTES YOUR AGREEMENT TO BE BOUND BY AND TO ACT IN ACCORDANCE WITH THESE TERMS. Your access to and use of the Site(s) is undertaken at Your own risk. If You do not agree to these Terms or are dissatisfied with the Site(s) or any content therein, Your sole and exclusive remedy is to stop using the Site(s) and its/their information, content, and services, and You may not access or otherwise use the Site(s).

     

    We reserve the right to update or change the Terms at any time without notice to You. Any such changes will be posted on the Site(s) and You agree to be bound by such changes. At any time, for any or no reason, with or without prior notice and without any liability, PF may discontinue or change any of the Site(s), or its/their availability to You, and can reject, refuse, restrict, suspend, or terminate Your access to all or any part of the Site(s). PF may choose to not fulfill any purchase or order placed on the Site(s), subject to any applicable refunds under its refund policy.

     

    Peau Féroce (PF) may terminate, change, suspend, or discontinue any aspect of the Site(s) or the Site(s)'s services at any time.

  2. User Conduct

    You are responsible for Your use of the Site(s), and for any use of the Site(s) and its/their content made using Your account. You warrant and agree that You shall not: (a) use the Site(s) for any purpose that is prohibited by any law or regulation, or to facilitate the violation of any law or regulation; impersonate any person or entity or misrepresent Your affiliation with any other person or entity; (b) upload, post, publish, transmit, reproduce, distribute, or in any way exploit any information or other material obtained through the Site(s) for commercial purposes (other than as expressly permitted by the provider of such information or other material); or (c) attempt to gain unauthorized access to other computer systems through the Site(s).

     

    When You use any of the Site(s), You may not: (i) violate any law or regulation; (ii) violate or infringe any party’s intellectual property, privacy, publicity, or other legal rights; (iii) make statements or post materials that constitute or contain false or misleading indications of origin, endorsements, or statements of fact; (iv) use or attempt to use any "deep link,” "scraper,” robot,” "bot,” "spider,” "data mining,” "computer code,” or any other automatic means of obtaining lists of products, prices, Users or any other information from or through the Site(s) or the services offered on or through the Site(s), including without limitation any information residing on any server or database connected to the Site(s) or the services offered on or through the Site(s), (although Peau Féroce may allow operators of public search engines to use spiders to index materials from the Site(s) for the sole purpose of creating publicly available searchable indices of the materials, but not caches or archives of such materials, and Peau Féroce reserves the right to revoke these exceptions either generally or in specific cases); (v) obtain or attempt to obtain unauthorized access to computer systems, materials, or information through any means; (vi) use the Site(s) or the services made available on or through the Site(s) in any manner with the intent to interrupt, damage, disable, overburden, or impair the Site(s) or such services, including, without limitation, sending mass unsolicited messages or "flooding" servers with requests; (vii) violate the security of the Site(s) or attempt to gain unauthorized access to the Site(s), data, materials, information, computer systems, or networks connected to any server associated with the Site(s); (viii) interfere with, attempt to interfere with or otherwise disrupt the proper working of the Site(s), any activities conducted on or through the Site(s) or any servers or networks connected to the Site(s), including accessing any data, content or other information prior to the time that it is intended to be available to the public on the Site(s); (ix) send unsolicited or unauthorized advertising or commercial communications, such as spam; or (x) stalk, harass, or harm another individual. You further agree that You may not attempt (or encourage or support anyone else's attempt) to circumvent, reverse engineer, decrypt, or otherwise alter or interfere with the Site(s) or the Site(s)'s services, or any content thereof, or make unauthorized use thereof. You agree that You will comply with and respect all robots.txt files. You agree that You will not use the Site(s) in any manner that could damage, disable, overburden, or impair the Site(s) or interfere with any other party's use and enjoyment of the Site(s). You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Site(s).

     

    You agree that You shall not upload, post, transmit, distribute, or otherwise publish through the Site(s) or any service offered on or through the Site(s), any materials that (i) restrict or inhibit any other User from using and enjoying the Site(s) or the Site(s)'s services; (ii) are fraudulent, unlawful, threatening, abusive, harassing, libelous, defamatory, obscene, vulgar, offensive, pornographic, profane, sexually explicit, or indecent; (iii) constitute or encourage conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national or international law; (iv) violate, plagiarize, or infringe the rights of third parties including, without limitation, copyright, trademark, trade secret, confidentiality, contract, patent, rights of privacy or publicity, or any other proprietary right; (v) contain a virus, spyware, or other harmful component or malicious or unsolicited software; (vi) contain advertising, chain letters, or pyramid schemes of any kind; or (vii) constitute or contain false or misleading indications of origin, endorsement, or statements of fact. You alone are responsible for the content and consequences of any of Your activities. You further agree not to impersonate any other person or entity, whether actual or fictitious, including anyone from the Site(s) or Peau Féroce.Peau Féroce is not responsible for any materials posted to this Site(s) by any third parties. However, Peau Féroce reserves the right at all times to disclose any information as necessary to satisfy any law, regulation, or government request, or to edit, refuse to post, or to remove any information or materials, in whole or in part, that in Peau Féroce's sole discretion are objectionable or in violation of these Terms, Peau Féroce's policies, or applicable law.

     

    You agree not to link from any other website to any of the Site(s) in any manner such that the Site(s), or any page of the Site(s), is not viewable in its entirety in a User interface, "framed," surrounded or obfuscated by any third party content, materials or branding. We reserve the right to revoke Your right to link to the Site(s) from Your website at any time upon written notice to You.

     

    You agree to defend, indemnify, and hold Peau Féroce, its parent company SalemCore, and their respective directors, officers, members, managers, employees, and agents harmless from any and all damages, claims, liabilities, costs, and expenses, including reasonable attorneys' fees, which any of them may incur arising in any way from Your use of the Site(s), Your placement or transmission of any message, content, information, software, or other materials through the Site(s), or Your breach or violation of the law or of these Terms. Peau Féroce reserves the right, but is not obligated, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, and in such case, You agree to fully cooperate with Peau Féroce's defense of such claim.

  3. Trademarks and copyrights

    Peau Féroce owns, or has a valid right from a third party to use, all copyrights for all material on the Site(s) and all trademarks, service marks, trade names, logos, and domain names used on or in connection with the Site(s). The trademarks, logos, service marks, and trade names (collectively the "Trademarks") displayed on the Site(s) are registered and unregistered Trademarks of Peau Féroce and/or others and may not be used in connection with products and/or services that are not related to, associated with, or sponsored by their rights holders that are likely to cause customer confusion, or in any manner that disparages or discredits their rights holders. Nothing on the Site(s) grants, by implication, estoppel, or otherwise, any license or right to use any Trademarks on the Site(s) without the prior written permission of Peau Féroce or the third party that may own the applicable Trademark. Any modification or use of such materials or Trademarks from any of the Site(s) for any purpose not explicitly permitted in writing by Peau Féroce is strictly prohibited and is a violation of these Terms. Peau Féroce will enforce its Trademark rights to the fullest extent of the law.

  4. what are the SHOES COMPONENTS ?

    Leather Lining:
 Our styles are fully leather lined, which means up to the top of the foot, this is essential for long-lasting comfort. Most of our linings are in calf and some are in cow hide.



    Whole length sock:
 It is the piece of leather you find under your heel. It is realized with the same leather than the one of the leather lining to offer you harmony and homogeneity.


    
Leather Insole:
 The insole is the piece on which your foot rest. Of course our insoles are in leather, with a vegetable tanning process to avoid allergy problems.



    Leather Welt:
 The welt is a leather ribbon going round the shoe, its purpose is to attach the shoe to the outsole. Goodyear welted shoes can thus be resoled.
 


    Cork: 
In our Goodyear welted shoes, the space between the insole and the outsole is filled with natural cork. More you wear your shoes, more you made your footprint in the cork. The shoe becomes as "made-t-measure".

    
Leather Outsole:
 The Bexley vegetable tanning process gives a combination of both flexibility and abrasion resistance. There is also a fine leather channel running around the outsole to protect the stitching.

    
Rubber Outsole:
 Our rubber outsole are rich in natural rubber. It is necessary to bring comfort, abrasion and give a pleasant sensation of natural. The style of our rubber outsoles is made in adequation with the different uses of our shoes.

    Plain vamp: The vamp is the part of the upper which covers the forepart of the foot : Plain vamp means that the vamp has been made with only one piece of leather, without any stitch. A plain vamp shoe is smart and refined, and is also a guarantee of the best quality - only the best skins cut from the heart of the leather are used.

  5. What are the Leather varieties available ?

    Peau Féroce is using different kinds of leathers. Each leather need to suit perfectly the construction method, the esthetic and the precise use of the model. In any case, we only use leathers from the best tanneries.
 

    Aniline finish calf leather: We purchase the best calf quality leather in the world. SIT is our main supplier. It's the worldwide reference, they supply renowned names and high street brands in luxury leather goods for years. The Aniline finish calf leather is a full grain calf without any grain treatment. This can only be possible with the best skins available. Thanks to its natural origin, aniline finish calf leather provides soft shades and transparency that make it so particular. This kind of leather deserves a careful attention. Nourish the skin regularly to magnify its brilliancy and protect your shoes from the bad weather

    Brush Off finish:
 Brush off leather is a slightly leveled skin, and the result is smooth leather. At Peau Féroce we prefer the glazed finish, not too dull, not too brilliant. Brush off leather is highly appreciated by American and British famous brands. It is regular, easy to care and have a good resistance to raw weather. This is why we recommend it with rubber sole models.


    Calf skin suede leather: 
Suede leather is a calf skin without grain. The touch is very soft and smooth and no other material catches the light like it does. It is incredibly pliable and comfortable, with easy care. It works particularly well with rainy conditions, according that our suede calf leather is 3M scotchguard treated.



    Nubuck Leather:
 The Nubuck leather is obtained from the external part of the leather, the grain, that has been lightly brushed to give it a smooth and velvety aspect. As a result, the Nubuck leather is finely grained and offers a great strength.
 

    Oiled leather:
 Oiled leather is thick, round and smooth. Finished skins come from tanneries located on the American continent and of the North of Spain. This wild farming ensures quality texture and steadiness to those skins. The oil added during tanning magnifies this natural effect and offers transparence and depth to the skin. This leather is totally adapted to wet weather; this is why we suggest it on our rubber sole models.

  6. WHAT IS QUOTATION LETTER ?

    After placing an order, A Peau Féroce representative will call you for confirmation then we will send you an Quotation letter directly on your email account which has the following information:

    1. Quotation Date
    2. Purchase Number
    3. Account Number
    4. Ship to address from your PO
    5. Sold to (bill to) address from your PO
    6. Reference of product
    7. Description of product
    8. Request & ship dates (when applicable)
    9. Shipping cost (when applicable)
    10. Export formalities (when applicable)
    11. Quantity
    12. Price
    13. Order total

    The Acknowledgement letter is a critical document, which must be checked in detail to confirm that we have properly entered your order. Retain this document because it has key facts that will help us resolve any problems.

  7. Shoes Sizes

  8. What's our PRICING strategy ?

     

    PRICING:

     

    This price list supersedes all previous lists. Discounts from these prices may be granted based on volume and/or other extraordinary circumstances like special offers, sales ext...

     

    Peau Féroce prices, to the best of our knowledge, represent fair market value when compared to similar products available commercially. Peau Féroce reviews prices in this context regularly.

  9. Is my information on Peau Féroce shared with third parties?

    Peau Féroce respects and values the private information related to our customers. We only collect customer information in order to communicate with you regarding to your orders. We assure that we do not sell or give out your personal information to third parties. All newsletters and promotional e-mails we send to you have an easy unsubscribe feature allowing you to remove your e-mail address from our mailing list.

  10. WARRANTY ISSUES ?

    Peau Féroce has a long-standing tradition of backing our products regardless of formal warranties. Our primary goal is to satisfy you, our customer. We do have formal warranties on all of our products. If you have questions regarding our formal warranties or if you have a problem with one of our products, please call our Customer Service at +9613040503 from 9 a.m. to 5 p.m. on any business day.

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Still have questions? Feel free to Contact Us